Review:

The service was great my only problem was i should have been told the price was per spring that is my only complaint

Review:

Matt did a great job. Thanks for the immediate response.

Review:

Broken torsion spring on 18-year-old door. Pros: Precision clearly stated prices over the phone, came the next day and performed repairs in less than an hour at the quoted price. Cons: As other reviewers have stated, there is significant effort to upsell, and the pitch has a high BS quotient. As a degreed engineer with decades of machine design experience, I had no trouble sorting the necessary repairs and quality parts from the less necessary and high profit margin add-ons.

Review:

I called Precision on Friday at 1:30pm because I needed same day service and I was drawn to Precision’s advertising promising same day service. Unfortunately, they could not get me in on Friday and I was scheduled for Saturday between 4pm and 6pm. My garage had to remain open all night which made me nervous. Stu contacted me on Saturday at roughly 3pm telling me he would be there at 4pm. When I arrived, he was there and he already had three repair options to show me on his IPAD. The prices for all three options were much higher than I expected however, based on Stu’s recommendation, I chose the “Best” option. Stu was knowledgeable, polite and efficient. He completed the job by 5:15pm. He explained the lifetime warranty to me and based on the system he installed, I am confident that I will not be having any garage door issues for a long time. The overall service/experience with Precision was very good and I would recommend Precision to a friend.

Review:

I chose Precision Door due to the positive comments on your website and your A+ rating from the BBB. I was in need of a garage door repair. You were prompt and able to visit my property the same day. I found the serviceman, Alex, to be knowledgeable and honest. He ended up replacing my opener and the seeing eyes. He explained things and talked about what I might expect in the future due to the age of the door and other components. The only negative comment would be regarding my initial call to request an appointment. During the conversation, I asked what the trip charge was and it was stated that it's $69.95. There was no mention at that time of the $15 fuel/environment charge. This should be made clear up front by the person answering the phone. OR just change your trip charge! I will likely use you again because Alex was great!

Review:

Service was great. Not happy with charges that were never mentioned Environmental impact fee ??????

Review:

in the past week, my garage door opened twice - the first time I was at home, the second time I came home to find it open. The service guy Alex (very nice guy) said he felt that replacing the "mother board" would correct the problem. I have still been un-plugging it at night, but so far the couple I have left the house and came back the door was still closed. Hope the problem is corrected, I guess time will tell.

Review:

When I called for the repair service, had difficulty with the ability to hear the call taker and I was not fully certain if my needs were met. The repairman did call to confirm the appointment and was on time. He was neat, clean and polite. I found him to be attentive to my requests and knowledgeable in his trade. I would not hesitate to use the company or repairman again.

Review:

Very polite gentleman. He was informative and helpful explaining the issues at hand. So glad they came soon and it was fast. Now the door is WORKING! We can now get out.

Review:

New opener, rollers and bearings. Steve did a great job and was well informed. He performed the new install in a timely manner. As with everything, cost was a bit higher than anticipated.

Review:

Very efficient service. I called Thursday night and had an appointment for Friday afternoon. The service man was very friendly and knowledgeable. He did a great job and was efficient himself. My only complaint is that there is a $70 trip charge in addition to labor and parts. I feel if you choose to have the work done, the trip charge should be waived. Otherwise, my small 30 minute job still cost over $200. The part was $80 or $90, The rest labor and trip charge.

Review:

Stu is a Very knowledgeable repairman. Polite and did a great job. 5 stars from me.

Review:

Service was quick and efficient. The installed opener was more money than I planned to spend but has many good features I did not anticipate.

Review:

We really like the door..exactly what we wanted. It works very smooth. The door took a little long to get in but worth the wait. It is a very large door and it took a few time to tweek it to get it right. They came right out and got it done. The best part is they returned my calls and answered any questions quickly. I would use them again...Ron K. Sun Prairie

Review:

Very satisfied with this company. Turns out all we needed to do was change the battery in our keypad. So I would have given them 5 stars if they had made that suggestion on the phone before coming out. On the other hand, they did not charge us for labor, just the call out. And, in fairness, they did sort out a possible misalignment in the magic "eyes".

Review:

Prompt response, great service, helpful technicians. The door works great now. Thanks!

Review:

For the most part I am satisfied. The workers were terrific, friendly, clean, efficient and explained everything. My two concerns are that the metal vertical supports on the inside of the door appear to be thinner and cheaper than on my old door, and the price was quite high. I was in a hurry to get it fixed but if you have the time I would highly recommend getting multiple estimates.

James, Thank you for your feedback. That is a very good question. Years ago the vertical supports in older doors were much heavier, depending upon the thickness of the steel. The vertical supports do not actually bear any weight of the door, they are there for structural integrity. Some manufacturers would put heavier supports to compensate for the thinner steel skins. The older more heavier vertical supports also put undo weight and stress on the door and springs, causing them to have a shorter life span. Our doors are a 25 gauge steel skin which keeps its structural integrity better on its own without adding additional weight of heavy supports.

Review:

$490 is alot to pay for 2 cable assemblies and reset Springs. Jezrel is an asset to your company. Very polite and very knowledgeable at what he does.

Thank you for the review. I realize that the cost you paid may seem expensive, however we have superior products and have the warranties to back them up. Sometimes "peace of mind" is worth the expense.

Review:

The technicians were excellent - very knowledgable, friendly, polite & timely. They called before arriving and got the job done in good time. Very pleased with my experience. I was a bit startled by the cost, though. I wish the customer service folks had mentioned how much it would cost for the counter balance reset of the springs (an unexpected $150 added to my bill at the end - ouch - just to reset the springs we already have, no new springs included in the purchase cost). I don't know much about garage doors, but it seems to me that this should have obviously been included in a rough, verbal estimate over the phone and it wasn't. It nearly doubled the amount I was expecting to pay. So, just beware of this added cost. Looking at other company estimates to reset springs, this is definitely on the higher end of what I'm finding.

Julie, often times it is hard to determine the work involved over the phone with cable issues. That is why, once we have done our inspection and recommendations, you are in complete control of whether you would like to move forward with the repair or not based on the costs.

Review:

Jerazel did a great job. He was pleasant, efficient, and professional

Review:

The technicians were prompt, courteous and walked through their procedure and inspection with me. They provided some options for the initial repair and they did not up sell or suggest additional items or services. Service was complete in under an hour and they explained the warranty upon completion too.

Review:

Work was done quickly and for the quoted price.

Review:

Your large ad provided an immediate response from friendly local staff and they were efficientat the service. Plus, I received a 5 year warranty. However, I only wished I would have received a better discount for buying all that was offered. I only had one broken spring. A second spring and a bearings were also installed.

Thank you for your feedback. I realized that you spent more money than you anticipated. Replacing your single spring system with a two spring system will ensure a better operating door that will extend the life of the springs and your operating system. And you did receive a discount for purchasing a package. Which provided you a savings of $214.00!

Review:

Broken Spring service was very prompt and the work appears to be well-done. Serviceman explained the problems and solutions clearly. I took one star off for cost. Seemed a little high, and serviceman up-sold some additional part replacements. But I think they were necessary. And when you need something done fast, cost is not likely to be low. If the repairs hold up and the work is good, I definitely would use Precision again.

Review:

On time and very efficient. Good price. Satisfied w/ my purchase.

Review:

Our Installer finished on time and explained the features and maintance throughly. We were happy with the results.

Review:

The technician was prompt, respectful, knowledgeable and diligent. He was not able to get the door to work 100% (it still does not go down smoothly), but it was not for want of effort or expertise (that I could tell). He seemed highly skilled and left me very impressed.

Review:

Dave did a great job, had everything replaced within an hour! The only reason I've submitting 4 stars (instead of 5) is because he didn't mention a "Senior Citizen discount or Military discount. On a fixed income, that would've been a plus.

Review:

Very good services

Review:

Repair man quickly found the problem and fixed it.