Garage Door Repair in Mequon, WI

Lori Reiman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Fast and great service.

Liam Connolly

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I wish I could give a better review. We had 2 garage doors installed back in 2023, and the sale and installation process was great. The time it took to get the doors and then get the appointment to get them installed took a while, but given they are custom doors, that can be expected. The sales guy was great, they were not the cheapest, but I was most confident with them based on the company and the sales. The install team was great. They were polite, they were thorough, and they cleaned up after themselves. Where things fall apart is this year we had an issue where the door apparently did not open all the way, and my wife backed into it and did some damage to the door. Our fault, not blaming Precision for that. Called the next day, and they sent a guy out to do a walk through and provide an estimate to repair. He said that since we just got the doors done everything should be in the system so no measurements should be needed. He said he would write it up and send the estimate later that day. That day came and went, no estimate. The next day, no estimate. So I called Precision. The nice young lady that answered was very friendly and polite, she forwarded me to another person....got their voicemail - left my info. Nothing, no call back. So the next day I called again, same nice young lady said I had to talk to the person she had directed me to earlier, but they were "On the other line". She said she would personally tell her to call me. NOTHING. So I had to call again the next day, finally got to talk to the person I was supposed to talk to, and they said the estimate had not been put in the system. So I had to go over all the info with her on the phone, she looked up our original order, so she had the measurements. She said she would write it up and send me an estimate "Shortly". End of day, still nothing. Called back (By this time the young lady that answers the phones knew my voice, and she was sooo apologetic), the estimate person had left for the day - This was a Friday, so now no estimate until at least Monday. Monday comes, no estimate. Called toward the end of the day, estimate person said "Oh so sorry, I will put it together and send it to you", nothing came. So now I have to call again the next day, they finally sent me the estimate - we have now lost almost a week just to get an estimate, and meanwhile I can't use my garage door! So I call them to accept the estimate and give my credit card info over the phone.....the person who processes cards, is unavailable, they will call me back ----yep, you guessed it, no call back. I HAVE NEVER HAD SUCH A HARD TIME GIVING SOMEONE MONEY!!!! I called back the next day, and the young lady that answers the phone again was so pleasant, but you could hear how uncomfortable she was when she heard that no one had called me back again. She was so apologetic, and she took my card info to get the process going even though she is not authorized to process payments. Finally, someone called me back to process the payment and get the order under way. I wish this was the end of their terrible customer communication, however, it is not. They said that it would take a couple of weeks for the door panels to come in, they would have to inspect and they would call me and they gave me a target date that they would call me by. NOTHING AGAIN. Target date came and went. I waited a week, so I called. The door had come in, but they didn't call me, so now I have lost another week to get my door installed. 2-3 more weeks get the install done. The replacement guys were slated to come today, so I thought I might get a confirmation call last night....nope. However, this morning I did get a call from Sean (Shawn) indicating they were on their way to install the replacement pieces. Sean and his colleague were great. Professional, courteous, and they left no trace that they had been there. Not sure what is going on in the WI office, but they need to get their act together. If they didn't already have my door measurements in their system, I would have given serious consideration to going with another company.

Jackie Fiala

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Craig did an awesome job. He came out early, diagnosed the problem and fixed it all within an hour. Definitely recommend this company to anyone looking for efficient and timely service. Thanks!

Robert A 'Bob' Ruff

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

No buddy wants to start off there day with a garage door that won’t open. Matthew showed up on time, with a smile on his face and an understanding of my problem, which immediately gave me the comfort I made the right call to fix my issue. Would recommend them to anyone with garage door issues.

Roger Carp

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Colin was outstanding. He arrived right on time, listened carefully to my concerns and understanding of the situation with our garage door, asked intelligent questions to learn more, and then quickly set about evaluating what was happening. He then took care of everything and then explained what he had done, what I needed to do over time to maintain excellent performance of the garage door, and then when to contact Precision Overhead Garage Door for another visit. All in all, an excellent job!!

John Brahm

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

the tech solved my problem and lubricated the hinges on the garage door which was not part of the problem Jack

Naji

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We had a problem with our garage door and called Precision. It was the best decision we could have made. The technician they sent was Matthew. He diagnosed the problem, explained what was needed, and got to work to resolve the issue. Matthew was extremely efficient in correcting the problem and also was very professional and friendly. We highly recommend using Precision when you encounter a problem with your garage door.

Kirit Patel

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Perfect timely Job

Debbie Knuth

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

So far in my process of getting a new garage door opener I’ve been very happy. The person booking my appointment was great. She got me an appointment the same day. Stu, the installer, has been fantastic. He was on time, polite, knew the product and helped me make the right decision on opener. I would definitely recommend this company.

Scott Nehring

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jacob arrived within two hours of my initial contact and did a great job repairing my door. Friendly and Great Service !! Would highly recommend Precision Door to anyone.

Lori Reiman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Fast and quality work.

Dennis Korjenek

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Role model for a service business. Knowledgeable, transparent and honest. Go to garage door firm.

Timothy f Fetherston

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I found ads in multiple yellow pages and online. I wanted a company that was local and with a history to stand behind its guarantee. The installer was polite, and explained everything in detail.

Robert s. Sheehan

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Dan and Paul we're very capable, discerned the problem cause within minutes and we're pleasant, efficient and professuinak

Robert s. Sheehan

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Garage door was making a "slam" noise each time opened or closed. Stu came and in 5 minutes saw the problem and had it fixed in another 15 minutes. The Rail header bracket had come loose from the header wall. He changed the screws to a longer size and secured the bracket to the wall. All is well. Thanks, Stu. Bob Sheehan - Mequon, WI

Thomas Vanhimbergen

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We had the garage door springs and mechanisms replaced. Great work.

Krisi Harwood

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very professional and fair. I would highly recommend Precision to any one looking for repair work or a new install.

Kita P.

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent service, on time. Karen was so, so accomodating. Just wonderful. Thanks.

mike slamann

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We unfortunately did not make our appointment as scheduled on Tuesday so I rescheduled it for Wednesday. Bakari showed up near 6 PM like promised. He diagnosed the problem and fixed it right away.