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about Precision Garage Door in:
Ozaukee County, WI
Precision Garage Door of Wisconsinhas received 122 reviews, averaging 4.85 Stars:
Mequon, WI
Mequon, WI
I wish I could give a better review. We had 2 garage doors installed back in 2023, and the sale and installation process was great. The time it took to get the doors and then get the appointment to get them installed took a while, but given they are custom doors, that can be expected. The sales guy was great, they were not the cheapest, but I was most confident with them based on the company and the sales. The install team was great. They were polite, they were thorough, and they cleaned up after themselves. Where things fall apart is this year we had an issue where the door apparently did not open all the way, and my wife backed into it and did some damage to the door. Our fault, not blaming Precision for that. Called the next day, and they sent a guy out to do a walk through and provide an estimate to repair. He said that since we just got the doors done everything should be in the system so no measurements should be needed. He said he would write it up and send the estimate later that day. That day came and went, no estimate. The next day, no estimate. So I called Precision. The nice young lady that answered was very friendly and polite, she forwarded me to another person....got their voicemail - left my info. Nothing, no call back. So the next day I called again, same nice young lady said I had to talk to the person she had directed me to earlier, but they were "On the other line". She said she would personally tell her to call me. NOTHING. So I had to call again the next day, finally got to talk to the person I was supposed to talk to, and they said the estimate had not been put in the system. So I had to go over all the info with her on the phone, she looked up our original order, so she had the measurements. She said she would write it up and send me an estimate "Shortly". End of day, still nothing. Called back (By this time the young lady that answers the phones knew my voice, and she was sooo apologetic), the estimate person had left for the day - This was a Friday, so now no estimate until at least Monday. Monday comes, no estimate. Called toward the end of the day, estimate person said "Oh so sorry, I will put it together and send it to you", nothing came. So now I have to call again the next day, they finally sent me the estimate - we have now lost almost a week just to get an estimate, and meanwhile I can't use my garage door! So I call them to accept the estimate and give my credit card info over the phone.....the person who processes cards, is unavailable, they will call me back ----yep, you guessed it, no call back. I HAVE NEVER HAD SUCH A HARD TIME GIVING SOMEONE MONEY!!!! I called back the next day, and the young lady that answers the phone again was so pleasant, but you could hear how uncomfortable she was when she heard that no one had called me back again. She was so apologetic, and she took my card info to get the process going even though she is not authorized to process payments. Finally, someone called me back to process the payment and get the order under way. I wish this was the end of their terrible customer communication, however, it is not. They said that it would take a couple of weeks for the door panels to come in, they would have to inspect and they would call me and they gave me a target date that they would call me by. NOTHING AGAIN. Target date came and went. I waited a week, so I called. The door had come in, but they didn't call me, so now I have lost another week to get my door installed. 2-3 more weeks get the install done. The replacement guys were slated to come today, so I thought I might get a confirmation call last night....nope. However, this morning I did get a call from Sean (Shawn) indicating they were on their way to install the replacement pieces. Sean and his colleague were great. Professional, courteous, and they left no trace that they had been there. Not sure what is going on in the WI office, but they need to get their act together. If they didn't already have my door measurements in their system, I would have given serious consideration to going with another company.
- Liam Connolly
Product:
Grafton, WI
Colin was amazing at his job. Super helpful and improved my day for the better.
- Noah Steinbrenner
Grafton, WI
Just like offensive linemen in football, a garage door opener is at its best when it goes unnoticed. Much to my chagrin, my existing opener picked the day before Thanksgiving to act up. Not cool. However, Craig R was able to arrive ahead of schedule and like Anthony Muñoz, wiped out the nonsense quickly and affordably. I believe the phrase is “ahead of schedule and under budget!” Very pleased that this inconvenience was converted to a mere blip on the radar. Thank you, Precision!
- Thomas Kastner
Product:
Mequon, WI
Craig did an awesome job. He came out early, diagnosed the problem and fixed it all within an hour. Definitely recommend this company to anyone looking for efficient and timely service. Thanks!
- Jackie Fiala
Product:
Saukville, WI
Craig was great. It was a shock that I needed a new motor but I did. He replaced and did an amazing job installing and was clear with his instructions. If I need anything again or chat with someone I will highly recommend.
- Sara
Product:
Fredonia, WI
Craig is a very talented and nice guy. I would recommend him too others.
- Brian Coakley
Mequon, WI
No buddy wants to start off there day with a garage door that won’t open. Matthew showed up on time, with a smile on his face and an understanding of my problem, which immediately gave me the comfort I made the right call to fix my issue. Would recommend them to anyone with garage door issues.
- Robert A 'Bob' Ruff
Product:
Grafton, WI
Great service. Ahmad was prompt. His work was done quickly and looked great. The door sounds great and can be opened now. Highly recommend. Also only place that had Sunday regular service appointments.
- Christopher Johnson
Product:
Port Washington, WI
very professional and work was done in a timely mannar.
- Kevin Gwidt
Port Washington, WI
Excellent as always. Every time I’ve used your services Matthew has been the service technician. Very knowledgeable, professional and great customer interaction. I simply couldn’t not ask for better service. And, each time everything was done right the first time. Such peace of mind and confidence. I have no connection with precision but I appreciate good service when one can find it these days. Well done.
- David E Evans
Port Washington, WI
Colin did a great job and was very nice and professional. Explained all my options and what would be best for our situation.
- John Ferguson
Product:
Grafton, WI
Great service, on time, and fast repairs.
- Scott Gilbert
Mequon, WI
Colin was outstanding. He arrived right on time, listened carefully to my concerns and understanding of the situation with our garage door, asked intelligent questions to learn more, and then quickly set about evaluating what was happening. He then took care of everything and then explained what he had done, what I needed to do over time to maintain excellent performance of the garage door, and then when to contact Precision Overhead Garage Door for another visit. All in all, an excellent job!!
- Roger Carp
Port Washington, WI
Sent a request through chat Monday night, tech was at our place Tuesday afternoon. The technician was courteous, knowledgeable, professional, and easy to work with. Work was done quickly and well.
- Ryan Worm
Product:
Grafton, WI
My garage door suddenly broke on a Friday evening in December. Precision Garage door was able to get out to the house the first thing next morning quote and fix my door within 2 hours on a Saturday morning. Jake explained all of my options, walked me through what he suggested and why. He worked quickly and walked me through what was repaired and what I could expect going forward with the door. Jake was awesome, and I highly recommend Precision Door.
- Patrick Pitre
Product:
Mequon, WI
the tech solved my problem and lubricated the hinges on the garage door which was not part of the problem Jack
- John Brahm
Product:
Mequon, WI
We had a problem with our garage door and called Precision. It was the best decision we could have made. The technician they sent was Matthew. He diagnosed the problem, explained what was needed, and got to work to resolve the issue. Matthew was extremely efficient in correcting the problem and also was very professional and friendly. We highly recommend using Precision when you encounter a problem with your garage door.
- Naji
Product:
Saukville, WI
Ad in yellow pages ????
- Jim Peterson
Port Washington, WI
Outstanding experience. I was recommended by a relative to call these guys when I needed a garage door opener replaced. These guys not only met the recommended comments but just far exceeded them. They came to my home in just a couple of hours and were very professional and explained everything they found very well. Having replaced my home openers several times in my younger days what they told me was spot on. But as great as that experience was the great way they worked with each other was both professional yet enjoyable and down to earth. I would recommend this company and team in a heartbeat and feel really good about it. Such rare performance these days in quality and knowledge. Well done guys! I’m one happy camper and it restores my faith in a company doing quality work and hiring true professionals. Thank you!
- David Evans
Product:
Port Washington, WI
Amazing! Aaron and Matt were a wonderful team to work with. They were fast, efficient, and very friendly. Detailed explanations were given on repairs, and things to look out for were listed. I will continue to use Precision for any garage door repairs I have in the future!
- Kelsey Hancock
Mequon, WI
Perfect timely Job
- Kirit Patel
Product:
Mequon, WI
So far in my process of getting a new garage door opener I’ve been very happy. The person booking my appointment was great. She got me an appointment the same day. Stu, the installer, has been fantastic. He was on time, polite, knew the product and helped me make the right decision on opener. I would definitely recommend this company.
- Debbie Knuth
Product:
Mequon, WI
Jacob arrived within two hours of my initial contact and did a great job repairing my door. Friendly and Great Service !! Would highly recommend Precision Door to anyone.
- Scott Nehring
Product:
Mequon, WI
Fast and quality work.
- Lori Reiman
Product:
Port Washington, WI
The repair man showed up on time, was polite and courteous. I received an exact quote and was reasonable. I would recommend Precision Door to family and friends. Jim Reisimer Jr
- James Reisimer
Product:
Saukville, WI
Excellent service and very professional!
- Richard meier
Mequon, WI
Role model for a service business. Knowledgeable, transparent and honest. Go to garage door firm.
- Dennis Korjenek
Port Washington, WI
I feel Precision One delivered on everything their ad stated. The response time was great and the technicians know their stuff. They listened to my problem and knew just what to do. I had complete confidence in them. I will definitely call Precision One again.
- Phyllis a & donald f Wahl
Belgium, WI
I was please with how quickly Stu came to our house to assess our garage door and provide and multiple estimates for me to select from; I look forward to our new garage door.
- Robert j Burant
Product:
Office: (262) 373-9804
N57 W13556 Reichert Ave
Menomonee Falls, WI 53051
Office: (262) 825-4330
404 Travis Lane
Unit 35
Waukesha, WI 53189
Office: (608) 430-7027
6909 Seybold Road
Suite 200
Madison, WI 53719
Fast and great service.
- Lori Reiman