Review:

The technician that came to my house was great - nice guy and knowledgeable. I had him look at my door since it had an issue. We decided replacing the door was probably the best option. He gave me quote. Since I didn't have him do any work that day I was charged an $85 trip charge with is kind of annoying since I was never told that when I made the appointment.

Review:

All i thought i needed was an adjustment, because my door was on even and when it came down the top garage panel hits the top of the garage frame, however they told me that 3 bearings needed replacing plus and re-aligned. The cost was $65 per bearing and $150 dollars for garage to be re-aligned, plus service charge , for a total of $420.00 plus tax. I told the tech that i could not paid that amount, and i could replace the whole garage door for that amount.... He said that the door has damage and it ( yes, it did) however it was working just fine with damage, 4 days ago when i replaced the springs myself,i just did not aligned it correctly, so far as i could tell is if they adjusted it , it would work fine...Long story short...i felt the service was very over priced and one of the Service Tech could have been a little more customer friendly, other then that , Never got to use your service,so my rating is based on my encounter with Service Tech, also he tried to charge me a $84.95 trip charge .However i was quoted $69.95 on the phone when making appointment, the one Service Tech how take my payment seemed annoyed that said that , so i told him to call the company, because i only going to pay what i was quoted. He did not like that and had the attitude that i lie about the trip charge. In my opinion the service was very overpriced. My rating is based only on my interaction with one of Service Tech.

Hi Torlan, I do apologize for your experience. I see that we corrected the charge for your service. Please give us a call to discuss how we could better improve our service in the future.

Review:

I have used you before. 5 star

Review:

Garage door looks good, but that is compared to one that had been there for45 years.

Review:

Service was quick, attempted up sell even quicker. All I needed on a 6 year old door was a new spring, after less than one minute the tech determined I need spring, rollers, cables and bearings to the tune of $900. Only the spring was replace and when door didn't close the whole way the tech recommended I needed parts for the opener( $189 )that was working fine just minutes before. I repaired the opener for $0.

As part of our service call we go thru a 25 point inspection and give you an overview of the condition of your door and operator. Your garage door is the largest moving part in your home and parts tend to wear over the years. We want you to make an informed decision based on our findings. I'm glad you chose what works for your budget.

Review:

I am satisfied with the work performed. However, I paid $563 to have two springs replaced. It seemed very high so I did some research afterwards and found that the cost ranged from $185 - $250. I wish I would have done my research ahead of time so that is my fault. Mike was very professional and did complete the job very quickly. In the past I have had good experience using home advisors....this is not one of them.

Thank you for your feedback. In regards to doing your research on springs....do the springs have the same life span?.....do they have the same guarantee?.....do the prices include installation? Please consider all of these when determining if the price is fair and reasonable. All products are not the same.

Review:

I called Precision because the ad that was placed in the Yellow Pages stated that they could do custom garage doors. I called the number in the book and talked with a very nice lady, she also told me that it was possible to make a custom garage door. When the sale rep/ service tech came to give me a quote, he pulled out his brochures of factory made doors, none of which would fit my needs. Dave said he would go back to the office and that Precision Door would get back to me with a quote for the door that I requested. That very same afternoon I received a call from Dave telling me that they could not produce the door I requested.

We are very sorry that we could not accommodate your needs. There are, unfortunately, some doors that we are unable to have made due to size restrictions from the manufacturer. This is the very reason we like to send someone to your, home at no cost to you, to get accurate measurements as well as an "eyes on" perspective. Once again, we are very sorry that we could not get a door that fit your needs.

Review:

I was dissatisfied with the delivery of service. The window was from 10-12 we rearranged an appointment and waited the morning. The technician called arount 2PM stating he was running late and would be there in a half hour. We understand schedules are sometimes unpredictable but when he knew he was not going to make it by 12 we should have recieved a phone call to let us know this.......This was a return call as the opener needed to be reset from the day before-- Other than this we were satisfied with the price, knowledge and workmanship from the technician the day before---the second day was a different technician...... The day before I was impressed that the technician called after being notified that the problem was completely fixed. This is the type of service I appreciate. Thank you, Joy Ninedorf

We sincerely apologize for the inconvenience. We really do try to stay on schedule and notify our customers if we are running behind. We are truly sorry that we failed to call you sooner. We are however very happy to hear that your service experience went well and we do hope that you will keep us in mind for your future garage door needs!

Review:

I was pleased with the service. I am sorry, I do not remember the technicians names, but they were very knowledgeable, and shared that with me. They adjusted the spring and the door works fine now. What I was not ready for was the final bill. When I called in, someone told me the service call price (69.95). Then when the technicians and I were talking, they said it would be another 32.50 for labor.

Thank you, very much for using Precision Door, we appreciate your feedback from the Review it means a lot to us. Yes our service call is only $69.95 w/out parts and $49.95 with parts that was quoted to you on the phone. I listened to the recorded phone call and that is directly what you asked about. However depending on the repair w/out parts will depend on the labor to complete the job I feel from reviewing the ticket the Service Tech did discount the ticket a little. We offer a garage door tune-up for $44.95 plus S/C saving you $12.45 Thanks again, Brian