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Precision Garage Door of Wisconsinhas received 48 reviews, averaging 1.00 Stars:
Milwaukee, WI
Product:
Franklin, WI
I am satisfied with the repair but feel like I was ripped off on the price. Last time I paid about $300 to have this company replace 2 springs. In checking the average costs online, the average cost is given as $200-300. I was charged $657 which did include new rollers. I would never have selected this company if I knew they were going to double the price from what I paid last time. I complained to the tech but he just shrugged his shoulders. I hope this review saves some other senior living on social security from being ripped off like I was. Again the repair was fine and the tech friendly and competent. Just way too much money. Never again.
- David Linz
Deerfield, WI
First I have to say they fixed my door. But what a con job, they replaced a Genie garage door shuttle that had a drive gear rack shuttle that was stripped. A quick Google search had that part as $20 from several places. Precision charged me $100 for that part. A 500% markup. This was after the tried to convince my wife, who was home alone, we needed a new garage door spring ($500+) tracks and rollers ($400+) and that didn't even include the cost of a new opener. So all told we're probably looking at a $1200 garage door repaid for essentially a $20 part. Oh, did I mention they even charged me $15 "environmental fee" and a $69.95 trip charge to throw the old shuttle part away. Buyer beware!!!!!
- John Schanz
Kenosha, WI
I am giving you 1 star because I am unable to give you 0 stars. My 83 year old mother called you because her garage door opener (which you installed less than 2 years ago) was not working. You came in and offered her 3 options: replace the eyes, replace eyes and spring, or replace eyes, spring and tracks. I was working at my ICU as a nurse at the time and my husband (a firefighter) was also at work. You sold her the eyes and the spring, which she did not need. You told her "the door wasn't balanced" - instead of toghtening the tension, you sold her a spring that she did not need. You also left staples lying all over her garage floor (for her to clean up) and left the wiring for the eyes exposed. You charged her $570.00 (WAY OVERPRICED). When my husband returned home from work and saw your poor workmanship, he asked your workers to come back and fix the wiring and to show him the spring which they said needed to be replaced. They put tape over the exposed wires (NOT wire nuts) and they refused to show him the spring. You should be ashamed of yourselves for taking advantage of a senior citizen. Karma's a bitch.
- Denise Krnich
Product:
Milwaukee, WI
Felt like I was scammed. When I booked an appointment to have my cables replaced, I asked for an estimate and was told it would be about $90/hour. It wasn't until after the technician came that I found out it would cost $240 for a 45 minute job! Ended up costing me more than 3 times the cost I was told! Layne did a nice job but I'm sure I could have had this work done for a 3rd of the cost.
- Chris Suchomski
Product:
Fitchburg, WI
Service provided: full maintenance on garage door. Replacement of springs, plates, rollers. Replacement of white vinyl top stop and Black vinyl bottom seal. My call was simply to replace the 2 vinyl stops that had worn down over the years. At your serviceman's strong encouragement, I went for a full array of improvements. Costing $900. My complaint centers on the 2 new vinyl seals installed. They were clearly not functioning properly by the completion of the job....getting caught in the door mechanism and leaving light gaps at bottom of door (prior stops did NOT have these issues.) Serviceman stated that the situation would correct itself with some use. I have waited til the end of the week -- 5 days with continuous use -- before responding to your survey. If anything the situation has gotten worse. I do hope to hear from you SOON and give you the opportunity to correct the situation. If not, my recourse would be to : 1) call Overhead Doors - who are excellent, but are not scheduling currently, to rectify the situation 2) post on our Dashboard ( Condo Assoc.) my dissatisfaction with your service 3) notify DATCAP, Better Business Bureau, etc. I'm sincere insaying I hope we can work this out. Right now I feel as if I've been taken advantage orby a less than professional company. Call me at 608-271-7975
- Rose Barroilhet
Product:
West Bend, WI
Called for warranty service and they wanted to charge me over $400. They told me o ly natural use is covered. Not sure how we could have unnatural use. Then they told me items rusted due to sitting in water. The door and all parts are above ground, and no pooling or standing water is around the area. Concrete garage slab and concrete drive are pitched away from the garage. Warranty is useless. They don't stand behind their lifetime warranty.
- Joel Hendricks
Mukwonago, WI
Precision Door Service is a SCAM. I called and scheduled a service for a broken cable and was quoted on the phone a price of $90-$120 + a unheard of surcharge of an additional $15. Service tech arrived and told me that I now would need Bottom Brackets at $70.00 a pair ( You can buy them at Menards for $10.00 a pair) and I would also be charged $150.00 to have the springs retention. Service Tech now estimated the job would cost in total about $450.00, almost four times what I was originally quoted! I told the Technician to leave because I wasn't going to pay that much for a simple repair. On a side note I was able to secure a different provider to replace both cables, bottom brackets with new nylon rollers, retention the main springs and completely lubricate the rollers, hinges, bearings and even the overhead door opener for $150.00!!!
- Thomas Raddatz
Milwaukee, WI
While I found the employee very knowledgeable, polite and friendly, the quote was not. Sticker shock to say the least. I got second opinion and quote and went with them. Work completed next day and for less than half the price. Sorry!
- Mark Thielke
Burlington, WI
Well Brian, since you asked... I contacted your company based on an add in our local phone book - Burlington, WI. Your technician Stu came out and immediately told me that my door was a cheap one and there was no professional garage door company that would touch it. He told me that it had a cheap easy wind spring system and that he could replace it with a torsion spring system. He was thorough in explaining what needed to be done. He gave me an estimate for the job in the amount of $983.95. I felt that seemed pretty high and told him I would discuss it with my husband and call if I wanted him to do the work. I then called the Joe Wilde Company. Their technician came out and diagnosed the problem identical to your tech. The price however was "jaw droppingly" less. They charged me just $380.00 for the replacement as well as lubricating and assessing the health of my other 2 doors! Thank goodness I got a 2nd opinion because a difference $604.00 for the same job and I have no doubt - comparable parts and material is shocking and you might want to review your prices and practices. I know that this review will never show up on your website but you know that you will never get a recommendation from me. Good luck with your business.
- Jane Serdynski
Menomonee Falls, WI
They showed up on time, then tried to hit me with an environmental fee for looking at my door and doing no work. I called a second company in, and they performed the repair at 1/3 the price that precision quoted. I doubt this review will appear on any website!
- Tom Scherwinski
Kenosha, WI
I am very disappointed with Precision Door. My garage door broke on June 8th and had to buy a new garage door. The new door won't be installed until June 29th, 3 weeks without a garage. I would have hoped a garage door could be installed in a more timely manner. My opinion, 3 weeks is too long to be without your garage.
- Gail Stebbins
I'm apologize about the timeframe on your delivery. We have many standard in stock doors that our customer's can choose from. Unfortunately, because of the options your chose for your new door, we had to special order the door from the manufacturer. They then expedite the orders to us, based on their manufacturing schedules. I truly hope that you are enjoying your door and the fresh new look.
Product:
Franklin, WI
$85 dollars for a tech to tell me my opener is broke. Yeah, I already new that. Stay away from Precision Garage Door.
- Mark Nord
When we arrived the homeowner had their operator on the floor in many pieces. We will not fix something that was entirely disassembled. We offered Mark options on replacing the opener that obviously was broken and Mark declined. The cost was our trip charge to come out and offer our professional opinion about Mark's situation and to service, repair or replace any components of his operator. In this case, we were not able to help Mark re-assemble his operator.
Milwaukee, WI
First, I was told that your guys would show up sometime between 8 and 10 and would call to let me know they were or their way. Instead they just showed up at 8:00. more importantly, the whole reason I contacted you was my interest in a wooden garage door which are prominently displayed on your website. However, I learned immediately that that you do not have wooden doors. It would have been a time savings to your company if someone had taken 5 minutes to debrief me on my interest when I first called in.
- Craig Ranger
I am glad that our technician's showed up on time at 8 am and I am sorry for the mis-understanding regarding wooden doors. We supply steel doors that have the appearance of being a wood door without the hassles and maintenance of a wooden door. Best wishes to you in purchasing and maintaining your wooden door.
Jackson, WI
The website looked very professional and the repairman called and arrived earlier and was very courteous. I declined the "extras" and opted for the better quality spring quoted at $169 installed. Someone should have indicated that it is $169 times two springs and then a $50 service charge for a total of $402. I called the manager Karen and was informed that the repair could be done with the cheaper springs......which the technician did without a complaint. I called back all the estimates I got yesterday to make sure they included BOTH springs and YES for $200 to $250 total with a TEN year warranty. Don't expect customers to know when you say $169 installed that it means twice that and another $50 for service. Sorry for the one star guys. When someone tells me its a broken spring.....I assume its one broken spring.
- Jayne Borst
I appreciate your feedback. On your particular door you have a two spring system. This was not mentioned by you when you booked the appointment. We can certainly replace one broken spring on a two spring system, but we do not recommend it. It is very likely that the other spring may break within a short time, due to it helping the spring that was weak or broken. I am also glad that you checked around and found that the prices we charge for your repair were in the same ball park. I believe your invoice total was $262.95.
Waunakee, WI
The parts were not available for my door and I did not want to replace the entire door.
- John Gamble
I apologize that your door panel is not made any more. I realize investing in a new door at this time is not possible for you.
Jackson, WI
One star? Why? You may ask. My only answer can only be, greed! I just purchased this residence and was told by the seller that one of the garage door openers was broken. It had a new battery but it still didn't work. So i "googled" your business name, got the phone number and called. I explained to the receptionist what was wrong and was looking for some advice. She insisted that a technician would have to come and diagnose and repair the problem. Your technician arrived in a timely manner. he was very polite, friendly, etc. I explained what was wrong to him. He asked for the remote, pushed a button on the opener unit and pushed the button on the remote and told me the problem was solved as he had just re-programmed the remote. THAT simple act cost me $84.95. That little problem probably is very common. I used to live in Washington Co. but left for 12 years. I guess I'll have to shop around in the future and stay away from Menomonee Falls. By the way, I will give your Technician 5 stars as he seemed like a "stand up guy".
- Robert Miotke
It may seem like a simple repair now that the work is completed. There are many variables and components that can break or wear down on an opener. To troubleshoot every single one over the phone would be hard. We do however have videos on our website that address common issues that could be tried before calling us and/or referencing an owners manual. When you called us, I would believed that you had exhausted all your efforts and decided to call a professional to diagnose and fix your issue.
Greendale, WI
I called for service last Friday, nit usre what who to call I was impressed with your website. I called and the response was great the tech came within the time I was told. He was curtious and pointed out a number of observations. He qouted me a price and not having a point of reference I agreed. He completed his work suggested I could add soem more work for additional cost, which I could not afford in light of the repair. I retruned to work on Monday and was shocked by an employee person who told me I have over paid for this spring replacment. Up till then I would have said I was a satified customer but I do not believe I can endorse your service if you are overcharging or not competitive. Disappointed
- wayne johnson
Thank you for considering our company! We appreciate your business and strive to be the best in service. We take every review seriously and even though this is our first 1 star review, we will do our best to learn from it. I understand your frustration when talking with someone without knowing the facts, finding an inexperienced door professional in your work place can happen from time to time. Someone will always tell you they can get a better deal, having never been to your home and evaluated the situation. I'm happy to hear that you were satisfied we arrived on time and the technician had explained any and all issues you might have had, and giving you options on what repairs were needed to your door. Please don't forget you were given an option for standard 7k-10k springs, or our Precision High Cycle springs avg.35k, Choosing the high cycle springs that provided you with a 5yr parts/labor warranty. The only companies that are overcharging are the ones that only offer low cycle springs for 1/3 less. When customers shop companies, most search for the cheapest, costing them the most over time. The problem is 99% of all customers believe all springs are the same and nothing could be further from the truth. Our technicians will weigh every door finding the proper IPPT's (inch pounds per turn) giving you the most cycles and the best service for the money. I still haven't heard or found one other company that does this in the area. Thank you! Brian Hennings P.S. Remember you can call us 24/7 and talk to an employee if you should ever have any service or warranty issues!
Product:
(414) 455-0234
(414) 455-0234(608) 229-1504
(608) 229-1504(262) 649-5706
(262) 649-5706(262) 912-6940
(262) 912-6940(262) 384-4871
(262) 384-4871(262) 671-0353
(262) 671-0353(262) 671-0353
(262) 671-0353(262) 384-4871
(262) 384-4871(920) 541-4698
(920) 541-4698(262) 671-0353
(262) 671-0353(608) 229-1504
(608) 229-1504Office: (262) 373-9804
N57 W13556 Reichert Ave
Menomonee Falls, WI 53051
Office: (262) 825-4330
404 Travis Lane
Unit 35
Waukesha, WI 53189
Not very happy with the service. Was told I would have the garage door and opener 4 to 6 weeks. It took 9 weeks and my opener was not working for 9 weeks. Very inconvenient for us! Plus I would call to see what was the hold up was and would not get a call back.Then I was sent two inexperienced service men. Called for a service appointment to adjust the door. They said will call me back for a time.
- Albert j & teresa a Sparacino