Garage Door Repair Reviews in Madison / Dane County, WI (Page 9)

We had 2 springs, a new motor, and general maintenance done on our garage door 9/13/22. We thought Joe did a good job doing the repairs needed. After he left, we noticed on our invoice that Genie model 2028 was installed, but we were charged for model 2128. Even though the "better" one was less expensive, it wasn't the one that was installed. We called your company and Joe came back to our house on 9/15/22. I asked him how it was possible for him to install the wrong motor. He said the wrong motor was in the box he opened. I believe he should have checked first that he had the correct motor before installing the wrong one. This has left us with a bad taste regarding your company. Your tv commercial says you are a company we can trust. I'm not sure that I could recommend you to anyone after the experience we had with Precision Door

- Jeff Greenheck

Very prompt and courteous service. Pedro was an excellent communicator and very patient answering our questions He did an excellent job fixing our garage door. Definitely an asset to the company.

- David Briggs

Great service! The tech was polite and respectful. He told me the range of suggested repair/maintenance options. He was honest about what was needed and didn’t try to “upswell” me. As a senior citizen I really appreciated this. I would certainly use this company again.

- Michael

Was happy with the technician who came to assess my door bottom seal replacement and pointed out some other issues to address. However I was disappointed that the seal I needed was not in stock and so he could not complete the order and will need to return at a later date when the seal is in stock. This despite the fact that ads emphasize the large parts inventory.

- Steve Ebert

I called Precision on 92/2022 because my large garage door (18') would not open. Precision was open for calls early in the morning and I had a Precision sticker on my door. Derrick arrived very early in the time frame I was given. He was very professional and knowledgeable. We have only been at this location for 3 months and have had multiple issues with the 3 garage doors. The immediate problem was a broken spring. Derrick explained my options and proceeded to fix the large garage door. I explained the other issues with a smaller door and the problems setting remotes. Derrick showed great flexibility and resolve all my problems in this one trip. Derrick was a joy to work with and had the skills to handle all the issues.

- Curt Obert

The technician show up on time , was very thorough on his inspection. Explained what are, our options, with three openers plus parts, his explanation was very professional. The workmanship was top-notch !! Brian, Pedro is an employee you want representing your company. We will be recommending your company, the best compliment we can offer. Thank you, Ken & Bobbi

- Ken Russell

Joe was great! I couldn't have been happier with the service.

- Sarah j. Day

Derrick helped us understand the entire process from start to finish. He was amazing and super friendly! Thank you- highly recommend!

- Erica

Amazingly well done by a clearly reliable, neat, organised, thorough and polite expert! He was not only polite and helpful, he was quite amazing in getting rid of previous ugliness! The garage door now works perfectly and the wall and wiring looks well placed and clean! Tickled pink! Thank You!

- Anne Zarinnia

I was very impressed with Joe’s work, efficiency, knowledge and respect for me and my questions. He never rushed or dismissed me. He was thorough in his inspection, wasted no time, and once we decided upon what work to complete that day, he was impressively fast but never gave the impression of lacking care. His demeanor and work ethic are unfortunately rare these days, and I very much appreciated both.

- Stefanie

Brian, Thank you so much for your quick response and the professional service! Garage door broke late Friday night so I called the office. Got help immediately and sheduled for the next morning between 8:00 and noon on Saturday. Derek showed up about 9:00 am and went to work. Talked to me about options and had a full inspection with honest answers. Derek was pure professional and a very likeable person. And... a seven year warranty! Called other companies but it was all autobot "see you on Monday". I know where my business is going now. Highly recommend these folks!

- Todd Meicher

Derrick was very knowledgeable and gave me a few different options to fix my garage door. There were never any pushy sales tactics and he performed great work in a timely fashion.

- Doug Johnson

Technician was on time and listened to my needs. He was unable to advise on moving an existing garage door since you do not provide that service. He did advise that if I were to buy a new door, he would refer me to an installer. In looking at the door opener and setting up remotes, he indicated that it would not work and would recommend a replacement. Tech did not attempt to power up the opener and indicated that there would be no remotes that could be programmed. Again he recommended a replacement opener at a cost of @ $750. No work was performed and tech indicated he would send me a quote if i were to reconsider. Have not received a quote just a request for a review. Tech also indicated that there would be a service charge of @ $85 even though no work was performed. Replayed the phone call and there was no mention of a service charge. Selected a one star rating but review would not be sent unless I selected a higher rating

- Steve Bose

When I called Precision, the person on the phone was kind, efficient, and just plain nice. I will say the same for the technician that came (within hours) to take a look at our problem. His explanation was clear and thorough. I call this excellent customer service, and I highly recommend this company.

- Sandra Bernhardt

Derrick was a pleasure to work with. Would DEFINITELY recommend!

- Anchore property management Management

Kurt Schneider was our installer. We were favorably impressed with his manner, his knowledge, and his expertise in doing the work. He is very personable and well spoken. He made sure that we understood the work that he did and how the new system operates. We also appreciate his promptness in responding to our need for a new garage door opener. We recommend him highly.

- Chris and Marge Kleinhenz

Precision Door Service met our expectations on our garage door service on July 13, 2022. Kurt Schneider did a very good job on our garage door machinery replacements (opener replacement, spring replacement, rollers replacement, and remotes/keypad replacement). He was courteous, professional, and helpful. He also indicated that our garage door was a very good wooden door. Thank you, Kurt and Precision Door Service. Arden Trine

- Arden Trine

Extremely helpful and prompt with emergency repair prior to our departure on a cruise. Tech was professional and helpful working around a conference call I had to take. Garage door now works great!

- Carol Brewer

Pedro was very professional and friendly and had great knowledge of the work he performed he explained everything to us and showed us the old equipment I would recommend pedro to work for anybody you have a very good employee

- Louis Eifert

Great service and excellent customer service! Thank you for the prompt response to my needs! Will recommend you to anyone who may need help with garage door issues! I was impressed with their knowledge and their taking time to go through the everything!

- Maricarol Wartellar

I had heard good things about this company and I needed my door fixed ASAP. They came the same day and did a great job. There were more things wrong than I thought, but Brian was careful to explain everything he was doing until he was sure that I understood the process and procedure He was courteous, competent and careful. I would surely call his company again if needed. Susan Goldstein Madison, Wisconsin

- Susan r Goldstein

Derek and his trainee were exceptional - polite and fast. Got the door repaired and our car out to get back to our day. Very pleased with the service

- Robert Koch

WOW! Fantastic! The technician was awesome. Professional and polite to perfection. I wouldn’t call anyone else.

- David Gordade

Joe, Gave us 3 options and when we decided he went to work. In a short time he had the door apart and replaced most of the hardware. He completed quickly and the door worked great. A very good company.

- Bonnie Perkins

Derrick did an awesome job and he was very knowledgeable. He didn't sugar coat things and told me the what condition my garage was really in. He was really friendly and courteous.

- Brittany Peterson

It was super easy to schedule and they were over fast. Pedro was awesome. Friendly, hardworking and had my door fixed in no time. Great service!

- Kayla Storlid

Derrick was very professional and helpful. He provided the advice that I needed to make a decision regarding my older garage door which had rusted out at the bottom. He first checked my door to see if he could find information left by the previous company who installed the door. No information was available, so he could not proceed with repair, but he gave a suggestion on what I needed to do to find current information about this model to see if the bottom panel could be matched. He also gave helpful ideas regarding how to avoid weather damage to the door during winter months.

- Frances Hoffman

Derrick did a great job. He looked over the problem and gave me 3 quotes/options to choose from. He was knowledgeable, courteous and finished the job quickly!

- Paula

Thank you, Joe! Your service was awesome! Our garage doors have never worked better!

- Bonnie Wagner

They came same day I called, the technician was very helpful in helping me to solve my problem, thank you Derrick !

- Jane Fink