Garage Door Repair in East Waukesha, WI - Page 6

Jean-marc  N & Bernadette Delplanque

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very efficient and made an outstanding inspection of all elements with associated recommendations. Everything was performed with above our expectations. On time, courteous, extremely efficient and looking at the details. Thank you,

MARK R & Rita M BLIESE

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Fast response, on time and reasonably priced.

Karen U.

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I called Precision Overhead Garage Door Service because of their BBB rating. I was lucky that a technician was available in one hour as I could not open my garage door. My technician Jake R. was very professional and went over my garage door inspection. He showed me all of my options and costs available without a high pressure sale. I was very happy with my experience.

Scott & Marie  Shriner

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Ahmad was very polite and did a very good job repairing our door. Precision Door is very accommodating to their customers.

Sandra Steiner

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Broke the chain on my garage door opener. Colin came and checked it out. Unfortunately one of the pieces was missing so Colin had to replace the track with a new chain inside. Awesome job Colin!! Everything works and I’m very happy. Was reasonable too! Thank you so much!!

Suresh S.

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

A great technician with detailed knowledge. He was able to have it replaced efficiently.

Scott A Harrison

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Service technician was friendly and offered 3 different choices and prices. Installed in about an hour. Mario did a great job.

Matt

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great customer service. Colin provided detailed information as to the work that was going to be performed and provided various options. Work was completed in a timely manner and Colin did a great job! Thank you!!!

Harriet Quade

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our technician, Matthew, was professional, efficient, and personable. He clearly explained what issues he had found and offered alternative repair options that gave us choices for a safe, long-lasting repair with high-quality parts. Matthew performed the repair quickly with no disruption to our day. He had all parts and tools with him to complete the job properly. Precision Garage also offered superior scheduling options with fast repairs. The online scheduling tool is a real plus to working with Precision.

Rudy Sitzberger

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We wanted our garage door checked for the moans and groans. We were happy when we bought the door from you so it was a no brainer to call you guys to check it. You guys don't disappoint. The gentleman who came was polite, helpful and efficient. The fee was very reasonable. We were very satisfied. We have recommended you to others and will continue to do so. Great Job!

Carla Christian

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Matt was great! Friendly, informative and resolved the issue quickly. Very easy and expedient booking for service using live chat. Will definitely recommend.

Mary R

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Prompt, affordable service. We were given several options to approach the problems we were having with our garage door. Our technician was friendly and efficient. He made sure we understood the work that was being done and and reviewed it with us upon completion. We would highly recommend and definitely contact this company again for any future issues.

Dennis Baus

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We were visiting our son when we needed to call for garage door replacement. Didn't know who to call, but got lucky when we called Precision. Awesome people from the person answering our call to the installers. Install and product were of great quality. When more work needed to be done months later there was no hesitation on who to call. Precision did not fail us. We weren't visiting at the time so everything was done by phone call. They kept us informed on repairs and did another fantastic service. Great communication especially being we are out of the area. Kudos to the whole staff at Precision!!

Paul Stewart

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We had Precision out to our house on a Monday for an estimate on replacing a panel on our garage door. We were told we would have an estimate later that day. Followed up 3 times only to finally be told they couldn't replace the panel for our brand of door. If we hadn't followed up 3 times we wouldn't have found out that information. No apology and terrible customer service. I'm in sales and would have no customers if I treated my customers this way.

Randy Schmitt

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

You have serviced our door before and did a great job! Another great job by Matthew Berends did a Great Job today as well! Thank you!!

Mike J

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

8/14/24, 6:45am CST: I went to open my garage door, on my way to breakfast and the spring broke. It’s an 18ft door and was very heavy to open on my own, so I had to get a ride with a friend. 8/14/24, 8am : I called Precision Door and was told a tech would be here between noon and 4pm. 8/14/24, 10:38am: Technician Ahmad Perkins called and said he would be over in 6 minutes and he was. Very impressed. 8/14/24, 12pm: Garage door springs and bearings replaced, garage door lubed, verified operations and readjusted door to open and close more smoothly. COMPLETE. Technician Ahmad Perkins arrived and greeted me and my 120 pound Great Dane, who was excited to see him and followed him around most of the time. He explained to me what he was going to do, how he was going to do it and gave the estimate. I agreed and he was done in a short time. I appreciate the fast turn-around, the skill set of the tech to ID the issue and then show me what caused the spring to break. Ahmad is an excellent technician with the skills needed and the customer service required to recommend Precision and give them 5 stars.

Jerry Heilman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was extremely pleased with your technician Ahmad. He was always professional and helpful with explaining my options. We will always call Precision in the future.

Peter Schmitz

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

On Wed., 31 Jul 24 we had Ahmad Perkins from Prec. Garage Door service our two garage doors--one single car, one two car. He adjusted counter balanced springs, lubed, addressed a bad "POP!" sound, addressed electric eye safety aim issue and then addressed, fixed a key pad that had stopped working. He was professional, knowledgeable and efficient. Plesant young technicician. Appreciated his service. Well done!

Pamela Hoover

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I live in a condo and my 2 car garage door wouldn’t open so I called my client service dep and asked if they could recommend a company or 2 which they did. They advised they had used PrecisionGarage and so I gave them a call. However technology has been touchy and we got cut off. Admittedly I was a bit frustrated so decided to contact later and this time I used the online app option on their website. It’s the greatest and I got an appointment for Sunday and it took only a few minutes. On Sunday I got a text from the company and a call from Carlos stating he was on his way. The tech explained the process and I was provided 3 options as to repair, warranty and price. All of this is done online via the laptop/tablet. As it turned out I need a new spring plus a rotor plus new rollers. We agreed on a the work and price and he went to work . When finished Carlos had me check the opening and closing of the door to see it was working. He was knowledgeable, friendly and the job was completed in about 1-1/2 hrs. I would definitely use them for future tune ups and recommend Precision to family and friends. Great service many thanks!

Scott M.

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jake was very nice. Thank you for your excellent service. Great job!!!

Joey Tyler

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My garage door spring broke 2 days ago. We looked around for a company to come fix it, and settled on Precision. Their answering service was very easy to talk to and get the appointment scheduled. Colin the technician was super great to work with and explained all the options available to me to fix the door. He did the work very quickly as well and answered any additional questions I had. Super happy with the speed and professionalism of this company and everything is done electronically as far as billing/paying.

Kenneth Knitter

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Explained all aspects of the garage door opener and spring. Also pointed out the age of it and how many years might be left.

Frank D Calarco

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Matthew was amazing. Talked us through everything. I would recommend Precision to everyone.

Ray Bruckert

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I do not appreciate companies that come in and try to upsell and oversell. I just paid $700 for the same repair that cost me $325 ten years ago. The first thing your technician did is tell me everything is failing and I should pay $1,750 to repair and/or replace everything. I will never do business with a “Neighborly” company again.

Darlene

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Todd did a thorough job of presenting the garage doors and different options. Was very professional and knowledgeable We haven’t purchased yet, but will be making our decision very soon.

Mary Jesse

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very prompt service. Ahmad quickly assessed the problem with our garage door, presented options and proceeded to fix the door…very courteous and professional. We are very satisfied with our experience.

Rick Borkowicz

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I had a garage door spring break late on Friday. I called Friday night and they sent somebody out Saturday morning. First thing. Collin did exceptional job on repairing my garage door and explaining all my options at the time I was very pleased with the professionalism and the work that Colin had done, I would recommend precision door company to all my friends for their garage door repairs thanks again Colin

Paul V

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Next day service was excellent. The technician was pleasant, knowledgeable and professional. I was happy to patronize a veteran owned business.

David Blank

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We had Precision before and received excellent and quick service. People are nice and gave us good service. So far so good.

Bruce Olszewski

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Overall, I did not have a good experience working with you guys and I would not recommend you to anyone. To start I was originally told the job would take 6-8 weeks and it ended up being almost 6 months by the time the doors were installed. I had two doors installed a 10x10 and a 18x10. The 10x10 turned out fine, but the 18x10 I thought was installed very sloppy and careless. There are a lot of mis-drilled drilled holes, there a gaps left around the weather seals. It also looks like one of the back braces was ordered incorrectly but installed anyways. Your technicians also had to come back multiple times to finish the job. Your phone system is also terrible and very impersonable. When I was told someone would call me back, I never received a call back. I also feel I am a very realistic person when it comes to projects and understand mistakes happen and things can take longer than what was originally promised, but this project was not handled correctly and dragged on way too long.