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has received 37 reviews, averaging 3.00 Stars:
Milwaukee, WI
We give every customer the option to either repair their current opener or explain the benefits of installing a new unit. It is always your choice whether you want to repair or replace your unit, unless the operator is beyond repair. You obviously agreed to replace your current unit based on the conversation with our technician. I'm confident you made the right decision!
Product:
Madison, WI
Tech was a 5/5, prices were a 1/5.
- Nick Steltenkamp
Product:
Milwaukee, WI
I wonder why the next day when I tried to close the door and it stop and went back up. Again in the afternoon tried to close the door and it did go down. Still wonder what happened the first time that it would not close. Praying it will not happen again. It was a very costly repair.
- John Bartol
Product:
Madison, WI
Two gentleman came to repair the door. Although they were able to repair the mechanical portion so that we can now use the door manually, which is greatly appreciated,they were unable to get the motor to work. They did not have a starter or spare motor.
- Mike Peterson
Product:
Thiensville, WI
very good job, but very expensive..........
- Lana Klimenko
Product:
Franklin, WI
When I initially called, the operator was very helpful and professional. She confirmed all of my information (last name is "Boden" by the way) and also stated I would receive an e-mail before the visit with photos of the technitian who would come to my house. However the e-mail did not come through until hours after the technitians had already left our house and the technitians who came were different than who she had said would be coming. The technitians were very polite, professional and informative. Having spoken to a few coworkers who had similar work done recently, we found the prices to be rather high for this type of service. But we did appreciate the prompt and professional service.
- Victoria Bonen
Madison, WI
Rob and Joe did a great job. They replaced cables, rollers and end bearings. They didn't try to oversell me anything that was not needed. They were very professional and knew what they were doing. Very impressed with both of them. My only negative is that I thought the price was high. The initial $ trip fee and the markup on the parts seemed a bit much...$/roller and $/ end bearing. However, I was in a real bind with my cars trapped in the garage and Precision was able to come out with 2.5 hours after I called where other repair places could not so I was happy overall. I would use Precision again if they bring their cost for parts to a 50% markup.
- Greg Meyers
Greg, Thank you for the review! I'm glad we could service your garage door needs as soon as possible. Our company does its best to provide you the Best customer service, parts and warranty in the industry. Our IDA certified door professionals are some of the most knowledgeable in the area. Make no mistake when Rob is in your garage your door and opener will run better then new! Please remember that all our parts include labor, not an additional hourly charge. If purchasing and installing parts yourself is an option, you will find all things are comparable to the product sold. Thanks! Brian Hennings P.S. If you should find yourself in need of our service, CALL 24/7 and Speak to an employee!
Service tech seemed more interested in selling me a new opener than looking to see if old one could be serviced. The install went well but had to call back the following day to have new unit serviced, as the chain was not tightened correctly and wouldn't allow the door to open properly every time. The follow up visit went well, and door is now opening properly with the new opener after the adjustments.
- Lawrence Kuffel