The technicians were professional and efficient. They did a great job and got the garage door up and running within an hour. My only frustration was that the reason I picked your company is because of the same day repair I was told about and I made the appointment for Monday and when the technician showed I was informed that I would need a new opener but he did not have one and they would have to come back the next day and luckily that worked out for my schedule. Also the price we were initially told was $250 and then with installation $350. But when the other technician showed up Tuesday and completed the work we owed $450 which seemed odd that the price kept jumping from Monday till Tuesday. Besides the higher price and the two day repair everything was good. Thanks.
A Response from Brian:
We're glad to hear you were happy with the technicians! We take pride in their professionalism and efficiency. We do apologize that we could not meet all your needs on the day we had come out. While we stock our trucks as best we can, unfortunately the exact model of operator was not available on that day. We hope you're pleased that we did everything in our power to get out to you first thing the next day.
Your price quoted initially was the base cost of the unit. We know you'll be pleased with the additional optional equipment you had added onto the unit. Judging from when I called you today, I sincerely believe your satisfaction. If you need anything in the future, please don't hesitate to contact us so we can assist you further. Thanks Kelly!