This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website. At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited. This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website. This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site. This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Rob was a very professional Service Technician who was patient with all of our questions regarding replacing our garage door opener. We really like our new garage door opener, it's very quiet and Rob took the time to explain all of the features and took away the old one. Thank you Rob.
During my working career in management over 30 years, i devoted a great deal of time and training to constantly improve the personal contact with the customer. i consider my recent experience with Rob and Precision Door to be a textbook example of how it should be done. Rob arrived on time and quickly assessed the situation. He patiently explained the issue and solutions. i asked a lot of questions and he allowed me to make my own decision on how to proceed. He went out of his way to see to the little details and extras. rob was neat and professional. he took pride in his work. Furthermore, not a scrap of paper or screw was left on the worksite when he was done. I am not prone to writing praise letters and in fact i tend to be critical, however, this was such a unique experience that i needed to share it with management