Greendale, WI

Prompt service. Called when he was on his way. Pointed out what was broken and needed repair as well as what was wearing but not yet broken. Provided separate quotes for fixing the broken parts and another quote for what it would cost to also replace the worn parts. Helpfully gave a ball-park estimate as to how long the wearing parts would last so I could decide what I currently wanted to replace. He had a pre-emptive, informative, but not overly pushy approach. Courteous, and quick repair.

The ad had a phone number that was for our area, and I figured that meant you were prepared to serve our area. The Tech. knew what needed to be done and proceeded to do it. I was assured if there was a further problem it would be cared for. Thank you for the prompt and efficient service.

I called for service last Friday, nit usre what who to call I was impressed with your website. I called and the response was great the tech came within the time I was told. He was curtious and pointed out a number of observations. He qouted me a price and not having a point of reference I agreed. He completed his work suggested I could add soem more work for additional cost, which I could not afford in light of the repair. I retruned to work on Monday and was shocked by an employee person who told me I have over paid for this spring replacment. Up till then I would have said I was a satified customer but I do not believe I can endorse your service if you are overcharging or not competitive. Disappointed

Thank you for considering our company! We appreciate your business and strive to be the best in service. We take every review seriously and even though this is our first 1 star review, we will do our best to learn from it. I understand your frustration when talking with someone without knowing the facts, finding an inexperienced door professional in your work place can happen from time to time. Someone will always tell you they can get a better deal, having never been to your home and evaluated the situation.
I'm happy to hear that you were satisfied we arrived on time and the technician had explained any and all issues you might have had, and giving you options on what repairs were needed to your door. Please don't forget you were given an option for standard 7k-10k springs, or our Precision High Cycle springs avg.35k, Choosing the high cycle springs that provided you with a 5yr parts/labor warranty. The only companies that are overcharging are the ones that only offer low cycle springs for 1/3 less. When customers shop companies, most search for the cheapest, costing them the most over time. The problem is 99% of all customers believe all springs are the same and nothing could be further from the truth. Our technicians will weigh every door finding the proper IPPT's (inch pounds per turn) giving you the most cycles and the best service for the money. I still haven't heard or found one other company that does this in the area.
Thank you!
Brian Hennings

P.S. Remember you can call us 24/7 and talk to an employee if you should ever have any service or warranty issues!

Your service man Travis made it easy to understand why people deal with your company rather than so many other competitors. Precision was a little more money than i expected to spend but after comparing your Raynor doors to other companies, i am glad i chose Precision. the quality just cannot be matched and your service is the best i have experienced in years.

I cannot say enough about the consistency of service and quality your company provides. I am a very happy new door owner and i am going to recommend your company to anyone i know in need of door repair.

James was so wonderful. The price of the repair was a little more than I expected but James did such a professional job and was so courteous. I will definitely use your company again.