-
Margaret B. Dadian, Racine, Wisconsin
I would like to make some comments to all of you who were “involved” in the installation of my garage door recently. From my initial contact (found your business on the internet), calling your office and talking with Sue who set up a time for me to get an estimate the same day! Then your Certified Technician, James Rodey, who was SO professional. The time it took from my initial call to the installation of the door was less than 4 days. GREAT!!!!!! My hats off to your entire crew, Sue, Denise, James and Joe. To your employer – how fortunate you are to be employing people who “just do their job” so efficiently. Thanks Again, Sincerely, Margaret.
-
Shirley Ghilardi of Menomonee Falls, Wisconsin
Your technician came out to the house today and I just wanted to let you know how refreshing it is to have someone come who is so professional and knew exactly what to do and could fix the problem on the spot. He did just an excellent job. Shirley.
-
Mark Heyden of Saukville, Wisconsin
I just wanted to drop you a short note to let you know how pleased and satisfied I am with the service I received from your tech, Chris Tomaw. He showed me what was wrong and how he was going to repair the problem. Everything was done top notch and in a timely fashion. Bottom line, door works fine and I am quite satisfied. I would and will recommend Chris and your company to anyone who asks. Thank you very much.
-
Gary S. Luck of Milwaukee, Wisconsin
Your service man, James, was at my home ans absolutely a joy to work with. I will look into the purchase of a new door and will most certainly go to your comapny based on this experience in working with James. He got my door going and this allows me the opportunity to take some time to make a decision regarding what sort of door I would like.
Coordinator: Math content for K-8 Teachers Mathematical Sciences University of Wisconsin – Milwaukee. -
Sandra Charlier of Menomonee Falls, Wisconsin
My overhead garage door opener decided to stop working. I called your company and someone came out on a holiday no less to look at it. He was on time, honest and told me he may be able to fix the existing opener by replacing a sensor. When that did not take care of the problem, I asked that he replace the whole thing. He did an excellent job and did not charge anything extra for a holiday or for the work that he thought may fix the problem less expensively than a replacement. I later recommended your company to my mother who was having issues with her door opener as well. The service technician who came to look at her door was able to resolve the issue quickly and did not even charge her since it was just an adjustment. She ended up replacing the opener with your company eventually since hers was extremely old. Thank you for providing such Great customer service!!! It is so rare to see this now. I will definitely recommend you to friends and family. Keep doing what you’re doing. Sandra.
-
Peg Fisher of Racine, Wisconsin
Dear Chris, I can’t thank you enough for your advice about my old garage doors. I have talked with several other companies and i will be doing my new doors with you in Spring. I have also talked with neighbors about the service I received from Precision Door Service. I am happy to recommend you to everyone who needs garage door work done.
-
David Voltz of Kenosha, Wisconsin
James fixed my garage door yesterday and i was very happy with the work he did. He explained what was wrong and what was needed to correct the problem. I will let others know what James and your company did for me i will recommend people call you for the work they need done that they will be happy with. Thank you.
-
Leo Sweeney of Verona, Wisconsin
During my working career of over 30 years as a manger and executive we devoted a great deal of time and training to constantly improve the personal contact with the customer and maintaining a high level of technical competence. I consider my recent experience of a service call by Rob Larson to be a textbook example of how it should be done. Rob arrived on time and quickly assessed the situation and determined what service to recommend. He patiently explained what the problem areas were and showed me exaclty why. He explained options available to me and prices associated with the solutions. He allowed me to ask questions and make my own decisions on how to proceed. He displayed a high level of technical competence. He went out of his way to see to extras to make the door operate more smoothly than before. Attention to detail and NO short cuts. Rob was very neat and very professional. He was obviously and outwardly a person who took pride in his work well done. Yes, my wallet was much lighter after the service call but I had no reservations about the value of service and quality of product I had received since I could see it for myself. There were no surprises as far as cost was concerned either. Furthermore not a scrap of paper or washer or screw was left on the work site when he was done. Truly professional. I am not prone to writing congratulatory letters. I have high expectations of service technicians due to my work relationship in the field and tend to be critical. It was such a rewarding experience to meet a person like Rob who knows his work, his product, takes the extra effort, and knows how to interact with a customer. I thought this was worth the recognition.
-
Thank you Chris. Roxane Bowersock of Milwaukee, Wisconsin
To the folks at Precision Door – Just a note to say thank you for the prompt and very accommodating service of my garage door. Chris was polite and very thorough in making sure my garage door was working again; at a late hour at that! Thanks.
-
Chamberlain Presents 2007 Award of Excellence to Precision Overhead Door Service in Menomonee Falls, Wisconsin
October has been a wonderful month for Precision Overhead Garage Door Service. Chamberlain, which is the manufacturer for all of the quality LiftMaster products we provide our customers, has presented Precision with the Award for Excellence in Service and Installation for 2007. Precision received this prestigious honor in 2004 as well.