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Curtis Thompson, Madison, WI
I just wanted to take a minute to say what an excellent job Rob did for me on my door and what a nice young man he is. Very courteous and helpful.
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Ron Laskiewicz of Milwaukee, Wisconsin
Rob came today and repaired my garage door. he did the repair quickly and did an excellent job. The door is going to have to be replaced within the next few years and because of the excellent job done today by Rob I will have Precision install the door when the time comes. Thanks for the quick response and excellent service. Ron.
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Shirley Ghilardi of Menomonee Falls, Wisconsin
Your technician came out to the house today and I just wanted to let you know how refreshing it is to have someone come who is so professional and knew exactly what to do and could fix the problem on the spot. He did just an excellent job. Shirley.
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Sandra Charlier of Menomonee Falls, Wisconsin
My overhead garage door opener decided to stop working. I called your company and someone came out on a holiday no less to look at it. He was on time, honest and told me he may be able to fix the existing opener by replacing a sensor. When that did not take care of the problem, I asked that he replace the whole thing. He did an excellent job and did not charge anything extra for a holiday or for the work that he thought may fix the problem less expensively than a replacement. I later recommended your company to my mother who was having issues with her door opener as well. The service technician who came to look at her door was able to resolve the issue quickly and did not even charge her since it was just an adjustment. She ended up replacing the opener with your company eventually since hers was extremely old. Thank you for providing such Great customer service!!! It is so rare to see this now. I will definitely recommend you to friends and family. Keep doing what you’re doing. Sandra.
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Leo Sweeney of Verona, Wisconsin
During my working career of over 30 years as a manger and executive we devoted a great deal of time and training to constantly improve the personal contact with the customer and maintaining a high level of technical competence. I consider my recent experience of a service call by Rob Larson to be a textbook example of how it should be done. Rob arrived on time and quickly assessed the situation and determined what service to recommend. He patiently explained what the problem areas were and showed me exaclty why. He explained options available to me and prices associated with the solutions. He allowed me to ask questions and make my own decisions on how to proceed. He displayed a high level of technical competence. He went out of his way to see to extras to make the door operate more smoothly than before. Attention to detail and NO short cuts. Rob was very neat and very professional. He was obviously and outwardly a person who took pride in his work well done. Yes, my wallet was much lighter after the service call but I had no reservations about the value of service and quality of product I had received since I could see it for myself. There were no surprises as far as cost was concerned either. Furthermore not a scrap of paper or washer or screw was left on the work site when he was done. Truly professional. I am not prone to writing congratulatory letters. I have high expectations of service technicians due to my work relationship in the field and tend to be critical. It was such a rewarding experience to meet a person like Rob who knows his work, his product, takes the extra effort, and knows how to interact with a customer. I thought this was worth the recognition.